Customer Success & Account Management Specialist 

About Saasyan

Saasyan is a leader in AI-Powered Online Student Safety for K-12 Schools. 

Developed specifically for K-12 schools, Saasyan’s comprehensive suite of AI-Powered Online Student Safety software equips schools with advanced web filtering, real-time safety and well-being risk alerts, and detailed online activity reports. 

Supporting a versatile range of educational setups, including On-Premises, Off-Premises, BYOD, and School-Provided 1:1 Programs, Saasyan empowers schools to enhance their students’ learning experience while ensuring robust protection against harmful online content. 

Seamlessly integrating with the world’s leading identity, cybersecurity, and collaboration platforms already used by schools, Saasyan’s all-cloud solution is quick to set up, delivers immediate value, and significantly reduces workloads for school staff. 

Today, Saasyan serves over 530,000+ students across 930+ government and non-government schools. 

Job Description

You will be part of a team that helps make Saasyan’s brand, product and community globally recognised, loved and respected. 

Your contributions will directly enhance the safety and wellbeing of students across the globe, making a genuine difference in protecting lives and helping students succeed.  

In this role, you will manage a portfolio of school accounts, building strong, trusted relationships with key stakeholders and ensuring schools get maximum value from Saasyan’s solutions. You will act as a strategic partner, supporting adoption, satisfaction, and growth while helping schools protect and support their students. 

This role is grounded in meaningful account management. You will own a portfolio of school accounts, ensuring each relationship remains healthy, satisfied, retained, and continually growing. You will build strong, trusted relationships with key stakeholders and act as a strategic partner, supporting adoption, satisfaction, and growth while helping schools protect and support their students.  

This is a remote role, based in Australia.

In This Role, You Will

• Account Ownership: Take ownership of a portfolio of school accounts and cultivate meaningful, long‑term relationships with key stakeholders such as Principals, IT Managers, and Student Wellbeing Leaders.

• Customer Engagement: Be the primary point of contact for your accounts, proactively engaging with clients to ensure they are getting maximum value from Saasyan’s solutions.

• Account Retention: Minimise churn by identifying at-risk accounts early, proactively addressing concerns, and ensuring every school renews with confidence.

• Account Expansion: Drive upsell and expansion within existing accounts by identifying opportunities where schools can benefit from additional features or broader deployment of Saasyan’s solutions.

• Adoption Support: Drive client success by ensuring schools move beyond onboarding to actively and effectively use Saasyan’s solutions to safeguard and support students. Provide ongoing training and guidance to school staff, wellbeing teams, and school leadership, supporting new users and refreshing knowledge for existing teams.

• Guide Onboarding: Assist new school customers with evaluating and onboarding Saasyan solutions.  

• Product Training: Conduct training online to help schools get the most out of Saasyan’s platform.

• Strengthen Systems: Contribute to improving Saasyan’s customer success function, processes and documentation.

• Product Alignment: Collaborate with the Saasyan Product team to develop new requirements and features, guided by the authentic, first-hand insights you gather from school communities.  

• Market Insights: Collaborate with the Saasyan Marketing team, sharing insights and emerging trends you’re seeing from our school customers

• Growth Mindset: Be challenged, just like everyone else at Saasyan. We believe growth comes from stepping outside your comfort zone. Prepare for personal and professional growth that goes well beyond anything you’ve experienced in previous positions. 

   

On Your First Day, We'll Expect You To Have

• 1–2 years’ experience in a SaaS customer success and/or account management role, ideally in the K-12 EdTech space
  

• A proven track record of managing client relationships, retaining accounts, and identifying growth opportunities

• Excellent relationship-building skills — you establish rapport, listen, and earn your customers’ trust

• Excellent time-management skills, detail-oriented and with a strong focus on serving the customer

• A preparedness to adapt to new and changing tasks, processes and responsibilities

• Superior written and verbal communication skills

• Strong empathy for people responsible for student safety and wellbeing

• A focus on creating customer experiences that consistently add value and make a real difference

• Sound instincts paired with analytical thinking, a love for speaking to people and solving problems

• The ability to work effectively in a team

• Enjoyment of speaking with people and solving problems

• High attention to detail

• A strong appetite for learning and the ability to quickly grasp new concepts

• An appreciation for well‑designed processes and a drive to continuously improve them for effectiveness, scale, and efficiency
  

• Confidence with writing technical articles

Growth Opportunity

Recruits who demonstrate leadership and management qualities will be considered for promotion to Customer Success Lead role. 

Join our team.

Apply now by filling in the form below